Books by Shep Hyken
The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty
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Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
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The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
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I'll Be Back: How to Get Customers to Come Back Again & Again
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