A Model for e-Customer Complaint Management System Using SOA - Esraa Afify
-20% with code BOOKS
Shipping in 12-18 days
30-day return policy
Customer Complaint is important information reflecting customers sound and is a primary measure of customer dissatisfaction. An Effective and Efficient response to these complaints is an essential index of organization¿s performance. The presented model for the electronic Customer Complaint Management System (e-CCMS) will have the ability to minimize customers¿ dissatisfaction and on the other hand it can e ... Full description
You May Also Like
TOP
AI for Good: How Real People Are Using Artificial Intelligence to Fix Things That Matter
-20% with code BOOKS
Out of stock
TOP
If Anyone Builds It, Everyone Dies: Why Superhuman AI Would Kill Us All
Eliezer Yudkowsky, Nate Soares
-20% with code BOOKS
In stock at our supplier
TOP
Gödel, Escher, Bach: An Eternal Golden Braid
-20% with code BOOKS
In stock at our supplier
TOP
AI Engineering: Building Applications with Foundation Models
-20% with code BOOKS
In stock at our supplier
TOP
The Rust Programming Language
Steve Klabnik, Carol Nichols, Chris Krycho
-20% with code BOOKS
In stock at our supplier
TOP
The Art of Game Design: A Book of Lenses
-20% with code BOOKS
In stock at our supplier
TOP
How To Think About AI: A Guide For The Perplexed
-20% with code BOOKS
In stock at our supplier
TOP
Empire of AI: Dreams and Nightmares in Sam Altman's OpenAI
-20% with code BOOKS
In stock at our supplier
TOP
The Pragmatic Programmer: journey to mastery, 20th Anniversary Edition, 2/e: your journey to mastery, 20th Anniversary Edition
-20% with code BOOKS
In stock at our supplier
TOP
HBR Guide to Generative AI for Managers
-20% with code BOOKS
In stock at our supplier
TOP
Hackers. 25th Anniversary Edition: Heroes of the Computer Revolution
-20% with code BOOKS
In stock at our supplier
TOP
The Web Application Hacker's Handbook: Discovering and Exploiting Security Flaws
-20% with code BOOKS
In stock at our supplier
TOP
How Linux Works: What Every Superuser Should Know
-20% with code BOOKS
In stock at our supplier
TOP
Artificial Intelligence: A Modern Approach, Global Edition
-20% with code BOOKS
In stock at our supplier
TOP
Fundamentals of Software Architecture: A Modern Engineering Approach
-20% with code BOOKS
In stock at our supplier
TOP
Speak Data: Artists, Scientists, Thinkers, and Dreamers on How We Live Our Lives in Numbers
-20% with code BOOKS
In stock at our supplier
TOP
Linux Basics for Hackers, 2nd Edition: Getting Started with Networking, Scripting, and Security in Kali
-20% with code BOOKS
In stock at our supplier
TOP
Mathematics for Machine Learning
Cheng Soon Ong, A. Aldo Faisal, Marc Peter Deisenroth
-20% with code BOOKS
In stock at our supplier
Description
Customer Complaint is important information reflecting customers sound and is a primary measure of customer dissatisfaction. An Effective and Efficient response to these complaints is an essential index of organization¿s performance. The presented model for the electronic Customer Complaint Management System (e-CCMS) will have the ability to minimize customers¿ dissatisfaction and on the other hand it can encourage customers to participate in controlling the quality of the service provided. In this thesis, the researcher tries to improve the relationship between Citizens and the Social Solidarity by presenting a new model of e-Complaint web service based on SOA. This Proposed Model aims to develop a Service-Oriented framework for e-Complaint Web-based that targets the charity life cycle. The cycle starts with distribution of different services that are provided through charity. Those services are applied for different people based on their needs. Due to different obstacles those services may not be applied in appropriate way. Therefore, a need for a system that could detect Citizen¿s problems and provide them with suitable feedback is raised.
More Information
| Author | Esraa Afify |
|---|---|
| Publisher | LAP LAMBERT Academic Publishing |
| Release year | 2017 |
| Cover type | Softcover |
| EAN | 9786134915878 |