FAQ
FAQ - Frequently Asked Questions
Olibro.eu is an online bookstore where you can find millions of English-language books at competitive prices. Our goal is to make English books online easily accessible to readers across Europe.
On this page you will find answers to the most frequently asked questions about orders, delivery, payments, and returns.
If you cannot find the answer to your question, please contact us – our team will be happy to help.
Orders and Payments
How can I place an order on Olibro.eu?
Choose the books you want, add them to your cart, and follow the instructions on the checkout page.
Creating an account is not required, but registered users can:
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track orders more easily
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complete purchases faster next time
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view their order history
What payment methods are available?
You can pay for English books online using the following methods:
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online banking
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credit or debit card
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Apple Pay
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Google Pay
All payments are processed securely using encrypted payment solutions.
Can I cancel my order?
Yes, orders can be cancelled if they have not yet been dispatched.
Please contact us as soon as possible:
[email protected]
Delivery
What delivery methods are available?
We currently offer home delivery with DPD courier across Europe.
Your order will be delivered directly to your home or workplace.
How long does delivery take?
Delivery time depends on the availability of the book.
Books available in our warehouse are usually dispatched the same business day.
If the book is not currently in stock, delivery times may vary depending on the country. In most cases within Europe, delivery takes approximately 3–10 business days.
The estimated delivery time is always displayed on each product page.
Returns and Exchanges
Can I return a book?
Yes. Unused and undamaged books can be returned within 14 days of delivery.
What should I do if I received a damaged book?
We apologize for the inconvenience.
Please send a photo of the damaged item to:
[email protected]
We will offer a solution:
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replace the book with a new copy
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or provide a refund
Order Tracking
Can I change the delivery address after placing an order?
If the order has not yet been shipped, we may still be able to update the delivery address.
Please contact us as soon as possible:
[email protected]
How can I track my order?
Once your order has been shipped, you will receive an email containing:
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a tracking number
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a link to track your shipment
Do you include invoices with orders?
Invoices are sent digitally via email, helping reduce paper usage.
Other Questions
Where can I use a discount code?
You can enter your discount code in the cart page before completing payment.
Do you sell only new books?
Yes. Olibro.eu sells only new books, sourced directly from publishers and official distributors.
Do you sell only English-language books?
The majority of our catalog consists of English-language books, but you may also find books in other languages.
Can I add a book to an already paid order?
If your order has not yet been packed, please contact us and we may be able to combine orders to avoid additional shipping costs.
How long are books reserved in the shopping cart?
Items in the cart are not reserved. They are reserved only after a successful payment.
What happens if I miss the delivery?
If the parcel cannot be delivered, the courier may attempt delivery again or return the shipment.
Please contact customer support and we can arrange:
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a new delivery attempt
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or a refund for the products (shipping costs may not be refundable)
Account and Security
Are my personal data safe?
Yes. We use SSL encryption and comply with GDPR regulations, ensuring your personal and payment information is secure.
What should I do if I forgot my password?
On the login page, click “Forgot password?” and follow the instructions to create a new password.
Customer Support
If you have additional questions, please contact us:
[email protected]
+370 622 05439
Customer support hours:
Monday – Friday
9:00 – 16:00
English Books Online - Common Questions
Where can I buy English books online?
You can easily buy English books online at Olibro.eu. Our catalog includes millions of titles, from fiction and international bestsellers to academic, educational, and children's books.
Can I buy English books online in Europe?
Yes. Olibro.eu offers a wide selection of English-language books available for delivery across Europe, including:
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fiction and novels
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children's books
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comics and manga
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business and self-development books
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academic publications
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educational materials
Why are English books sometimes cheaper online?
Online bookstores like Olibro.eu can often offer better prices because:
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we work with international publishers and distributors
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we use a large supplier network
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online operations have lower overhead costs than physical bookstores.
Do you sell only popular books?
No. Our catalog contains millions of books, including:
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niche publications
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academic titles
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rare editions
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professional literature
Can I order a book that is not currently in stock?
Yes. Many English-language books are sourced from international suppliers. If a book is not currently in stock, the estimated delivery time will be displayed on the product page.
Do you deliver books across Europe?
Yes. We deliver books across Europe through reliable courier partners.
About Olibro
Olibro.eu is a modern online bookstore for readers looking for a wide selection of books and competitive prices.
Our mission is to make English books online accessible to readers everywhere and ensure fast and convenient delivery across Europe.