The author begins by defining what is meant by "trust," which involves letting the things you value be vulnerable to the actions of others and believing that what you value will be supported or at least not harmed. The book emphasizes that trust is vital in the workplace and explores the impact of trust in the workplace.

The book covers techniques for building and sustaining trusting relationships with coworkers, including being competent, dependable, honest, and considerate. It also highlights the cost of betrayal, which can lead to the breakdown of team cohesion, decreased morale, and plummeting productivity.

The book offers valuable insights into repairing relationships after a betrayal has occurred. The techniques for rebuilding trust can also serve you if you need to help someone work through a betrayal. You'll have an opportunity to practice the techniques for healing a trust you've betrayed in a realistic scenario. The author emphasizes that healing from betrayal requires effort from both the betrayer and the betrayed, and a degree of trust can often be re-established if the right approach is used.

Overall, Building Trust: A Practical Guide is a valuable resource for anyone looking to improve their workplace relationships, increase productivity, and become a better person through the experience of betrayal. It provides a practical guide to building and sustaining trust in the workplace, and the techniques for repairing relationships after a breach of trust has occurred.