Chat Reference: A Guide to Live Virtual Reference Services - Jana Ronan
-20% with code BOOKS
Shipping in 15-21 days
30-day return policy
Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues.How does one start a virtual reference service? What types of ... Full description
You May Also Like
TOP
The Demon-Haunted World: Science as a Candle in the Dark
-20% with code BOOKS
In stock at our supplier
TOP
Many Faces, One Purpose: A Managers Handbook on Women in Firefighting
U. S. Fire Administration, Homeland Security
-20% with code BOOKS
Out of stock
TOP
The Gulf Moment: Arab Relations Since 2011
Florence Gaub, U. S. Army War College, Strategic Studies Institute
-20% with code BOOKS
Out of stock
TOP
Medizinisches Englisch pocket
-20% with code BOOKS
In stock at our supplier
TOP
Introduction to Algorithms
Ronald L. Rivest, Charles E. Leiserson, Clifford Stein, Thomas H. Cormen
-20% with code BOOKS
In stock at our supplier
TOP
Thinking in Systems: International Bestseller
-20% with code BOOKS
In stock at our supplier
TOP
Integrating Special Forces and the ATLAS Network: A Theoretical Framework for Strategic Security Cooperation in Europe
-20% with code BOOKS
In stock at our supplier
TOP
The Code Book: The Science of Secrecy from Ancient Egypt to Quantum Cryptography
-20% with code BOOKS
In stock at our supplier
TOP
101 Things I Learned in Architecture School
-20% with code BOOKS
In stock at our supplier
TOP
Skin in the Game: Hidden Asymmetries in Daily Life
-20% with code BOOKS
In stock at our supplier
TOP
Dinosaurs and Prehistoric Life: The Definitive Visual Guide to Prehistoric Animals
-20% with code BOOKS
In stock at our supplier
TOP
International Economics: Theory and Policy, Global Edition
Paul Krugman, Maurice Obstfeld, Marc Melitz
-20% with code BOOKS
In stock at our supplier
TOP
The Unaccountability Machine: Why Big Systems Make Terrible Decisions
-20% with code BOOKS
In stock at our supplier
TOP
Nudge: Improving Decisions About Health, Wealth and Happiness
Cass R Sunstein, Richard H. Thaler
-20% with code BOOKS
In stock
TOP
Crossing Borders: About the birth of the Consortium of European Research Libraries, the organisation's early years and its path to maturity, spanning the period from the late twentieth century to the first decades of the twenty-first century
-20% with code BOOKS
In stock at our supplier
TOP
Cybernetics: Second Edition: Or the Control and Communication in the Animal and the Machine
-20% with code BOOKS
In stock at our supplier
TOP
The Dictionary of Obscure Sorrows
-20% with code BOOKS
In stock at our supplier
TOP
Einhundert Zitate Female Edition: Ein Postkartenbuch mit 100 Zitaten
-20% with code BOOKS
In stock at our supplier
Description
Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues.
How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration.
Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.
More Information
| Author | Jana Ronan |
|---|---|
| Publisher | Libraries Unlimited |
| Release year | 2003 |
| Cover type | Softcover |
| EAN | 9781591580003 |