Learn to:

• Master the art of communication
• Establish rapport with ease
• Negotiate with confidence
• Communicate effectively with modern technology

Listen, connect and articulate your way to success

Your ability to communicate with clarity, courage and commitment is the key to success at work and in your personal life. This friendly guide takes the intimidation out of communicating and shows you step-by-step how to choose - and use - your words and body language wisely when it matters most.

• More than words - communicate with your whole self, consider your listeners' needs and handle awkward situations
• Adapt your style - find out how to change your approach for different audiences
• Can't we all just get along? - develop rapport-building skills and emphasise empathy for better relationships
• Lose the 'tude - understand the effect of your attitude on listeners
• Techno-speak - create a professional communication presence via email and social media

Open the book and find:

• Information about active listening
• Help with deciphering different communication styles
• How to network for business success
• Advice on negotiating with finesse
• Ways to defuse conflict diplomatically
• Tips for speaking with clarity
• How to communicate across cultures