Customer Experience Management - Brooke R Envick,Brooke R Envick, PH D
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Customer Experience Management (CXM) is a fairly straight forward and simple, yet comprehensive means of auditing your customer's entire experience. It is a process that addresses the full spectrum of their wants and needs. There are several intersecting messages, product or service features, opinions, and emotions felt along the way. You want your customers to view your business as a value to them, which r ... Full description
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Description
More Information
| Author | Brooke R Envick, Brooke R Envick, PH D |
|---|---|
| Publisher | CreateSpace Independent Publishing Platform |
| Release year | 2015 |
| Cover type | Softcover |
| EAN | 9781512144048 |