Decision Science and Queueing Theory - David A. Brown
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An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
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Description
An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
More Information
| Author | David A. Brown |
|---|---|
| Publisher | Lulu.com |
| Release year | 2011 |
| Cover type | Hardcover |
| EAN | 9781435792371 |