The General Aptitude and Abilities Series provides functional, intensive test practice and drill in the basic skills and areas common to many civil service, general aptitude or achievement examinations necessary for entrance into schools or occupations. The Educating & Interacting with the Public Passbook(R) prepares you by sharpening the skills and abilities necessary to succeed in a wide range of occupations. It includes supplementary text on the fundamentals of interpersonal relationships, and provides hundreds of multiple-choice questions that include, but are not limited to: principles of public relations; communication skills; interacting with community leaders, agencies, etc.; customer service; and more.