EMBRACING YOUR ACCESSIBILITY - Josée G. M. L. Berg
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This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents' skills. The book further deals with communicative AND commercial ... Full description
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Description
This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.
More Information
| Author | Josée G. M. L. Berg |
|---|---|
| Publisher | Lulu.com |
| Release year | 2007 |
| Cover type | Softcover |
| EAN | 9781847286970 |