We have all experienced incidences almost daily when something happens that causes us to get stirred up or grumpy. This book is a humorous description of a number of those real everyday happenings from an Australian grunt's point of view. It is essential reading for everyone who wants to have a laugh. It should also be essential reading for governments and corporations who really want to tackle complaints a ...Full description
We have all experienced incidences almost daily when something happens that causes us to get stirred up or grumpy. This book is a humorous description of a number of those real everyday happenings from an Australian grunt's point of view. It is essential reading for everyone who wants to have a laugh. It should also be essential reading for governments and corporations who really want to tackle complaints as it offers solutions.