ICT Transforms Customer Satisfaction: (LIC Case Study) - Ruchi Jain,Palak Khandelwal
-20% with code BOOKS
Shipping in 15-21 days
30-day return policy
This book examines how ICT applications impact customer satisfaction in life insurance, using LIC as a case study. It analyzes the link between ICT integration and improved customer contentment, addressing implementation challenges and providing strategies to overcome resistance. Highlighting LIC's history, services, and digital transformation, the book emphasizes ICT's role in enhancing customer experience ... Full description
You May Also Like
TOP
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
-20% with code BOOKS
In stock at our supplier
TOP
Never Split the Difference: Negotiating as if Your Life Depended on It
-20% with code BOOKS
In stock
TOP
The 7 Habits of Highly Effective People. 30th Anniversary Edition: Powerful Lessons in Personal Change
Jim Collins, Sean Covey, Stephen R. Covey
-20% with code BOOKS
In stock
TOP
Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
-20% with code BOOKS
In stock at our supplier
TOP
The Psychology of Money: Timeless Lessons on Wealth, Greed, and Happiness
-20% with code BOOKS
In stock
TOP
The Infinity Machine: Demis Hassabis, DeepMind, and the Quest for Superintelligence
-20% with code BOOKS
In stock at our supplier
TOP
Legacy: What The All Blacks Can Teach Us About The Business Of Life
-20% with code BOOKS
In stock at our supplier
TOP
Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones
-20% with code BOOKS
In stock at our supplier
TOP
Vienna: How the City of Ideas Created the Modern World
-20% with code BOOKS
In stock at our supplier
TOP
1873: The Rothschilds, the First Great Depression, and the Making of the Modern World
-20% with code BOOKS
In stock at our supplier
TOP
E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It
-20% with code BOOKS
In stock at our supplier
TOP
The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
-20% with code BOOKS
In stock
TOP
Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
-20% with code BOOKS
In stock at our supplier
TOP
Influence: The Psychology of Persuasion
-20% with code BOOKS
In stock at our supplier
TOP
Co-Intelligence: Living and Working with AI
-20% with code BOOKS
In stock at our supplier
TOP
The First 90 Days: Proven Straegies for Getting up to Speed faster and smarter
-20% with code BOOKS
In stock at our supplier
TOP
Surrounded by Idiots Revised & Expanded Edition: The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
-20% with code BOOKS
In stock at our supplier
TOP
The Common Good Economy: A New Compass
-20% with code BOOKS
In stock at our supplier
Description
This book examines how ICT applications impact customer satisfaction in life insurance, using LIC as a case study. It analyzes the link between ICT integration and improved customer contentment, addressing implementation challenges and providing strategies to overcome resistance. Highlighting LIC's history, services, and digital transformation, the book emphasizes ICT's role in enhancing customer experiences. It covers data analysis, user feedback, and ICT's influence on consumer preferences, offering insights and recommendations for insurance companies to enhance satisfaction through technology. Tailored for professionals and researchers, the book guides insurance enterprises in leveraging ICT's potential in the life insurance sector.
More Information
| Author | Ruchi Jain, Palak Khandelwal |
|---|---|
| Publisher | LAP LAMBERT Academic Publishing |
| Release year | 2023 |
| Cover type | Softcover |
| EAN | 9786206780007 |