Large and small corporations, both in high-tech and traditional industries, now owe most of their value to investments in knowledge. These investments, creating value from the intangible assets of intellectual capital, have a better return on investment (ROI) than physical assets. The Complete Guide to Knowledge Management reveals how your company can achieve a measurable growth in its value by using knowledge management (KM) to create an organizational culture that cultivates knowledge sharing, reuse, learning, collaboration, and innovation.

Written in a unique style created from combining the experiences of a manager (a corporate VP with extensive hands-on experience) and a consultant (a widely regarded thought leader in KM), The Complete Guide to Knowledge Management prepares managers to be the KM leaders in their organizations. The book links strategy and knowledge management and demonstrates how to establish a KM culture that is constantly creating new knowledge. It transforms the intangible and abstract topic of KM into concrete and applicable ideas you can put to immediate use.

Complemented by elucidating examples from the authors' personal experiences, mixing extensive global case studies with new surprising successes in Israel, and interviews with prominent managers who implemented KM structures within their own organizations, The Complete Guide to Knowledge Management shows you how to:

• Solidify the business rationale for investing time and money in knowledge management
• Develop a management style based on a culture of trust, innovation, and respect for the knowledge of workers
• Make your organization attractive to knowledge workers so that they will be motivated to join and stay
• Encourage your workers to contribute their knowledge to the management process
• Foster knowledge-creating and knowledge-sharing communities in your organization
• Capture and codify existing knowledge in your organization
• Encourage continuous innovation as a must for an organization's continuous success
• Make your customers partners in creating knowledge and in shaping your organization's future
• Implement practical steps for proper knowledge management and measure its performance in achieving the ultimate goal of increasing a company's value

Developed for managers, CEOs, CFOs, CIOs, and controllers searching for successful solutions to various KM issues in all types of markets and situations, The Complete Guide to Knowledge Management helps you fully understand KM, your role in implementing it, and the necessary skills and tools for doing it successfully.