Michalak and Yager have done it again. Their detailed explanation of the training process is practical and fills the gap between the theories and what effective trainers actually do. Its a great resource for the novice and experienced trainer alike.Ron Kregoski, PresidentKregoski Associates, Brighton, MIA lot of books on training promise the world, but few provide practical, step-by-step answers to training challenges that professionals deal with everyday. I am excited about this valuable resource. So much so, had I the power, I would see that a copy of this book was included in every college HR students and training professionals library.This book will teach every training professional, regardless of their level of expertise, something they didnt know or help them design a training process that will add to the crucial bottom-line.Wanda J. Smith, Ph.D., Professor of Human Resource ManagementVirginia Tech University, Blacksburg, VASenior Partner, H Clear, concise, and to the point. Michalak and Yager go beyond the fad approach to training and instead address larger organizational and management issues. Must-reading for the trainer, manager, and consultant.Calvin Sun, PresidentTechnology Horizons, Paoli, PA