The classic mediation text, updated

For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution - family, community, employment, business, environmental, public policy, multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.

• Expanded information on the latest approaches for providing mediation assistance
• Comprehensive guidelines for selecting the right strategy for both common and unique problems
• Updated, contemporary case studies of all types of disputes
• More on the growing field and practice of intercultural and international mediation

Praise for The Mediation Process

> ?William Ury, coauthor, Getting to Yes and author, The Third Side

"Recently updated, The Mediation Process continues to be the best book ever written about mediation."
?Margaret L. Shaw, mediator at JAMS; adjunct law professor, NYU Law School

> ?John-Paul Lederach, professor of international peacebuilding, Joan B. Kroc Institute of International Peace Studies, University of Notre Dame

> ?Carrie Menkel-Meadow, professor of law and director, Georgetown-Hewlett Program in Conflict Resolution and Problem Solving, Georgetown University Law Center