Orchestrating Experiences: Collaborative Design for Complexity - Chris Risdon,Patrick Quattlebaum
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Customer experiences are increasingly complicated-with multiple channels, touchpoints, contexts, and moving parts-all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
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Description
Customer experiences are increasingly complicated-with multiple channels, touchpoints, contexts, and moving parts-all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
More Information
| Author | Chris Risdon, Patrick Quattlebaum |
|---|---|
| Publisher | Rosenfeld Media |
| Release year | 2018 |
| Cover type | Softcover |
| EAN | 9781933820736 |