Perceived Crowding - Homa Choubtarash Abardeh
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The purpose of this book is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. In this work, data were collected from ground ... Full description
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Description
The purpose of this book is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. In this work, data were collected from ground staff members and their supervisors in a low cost airline company in Turkey. The previously given relationships were tested through structural equation modeling.
More Information
| Author | Homa Choubtarash Abardeh |
|---|---|
| Publisher | LAP Lambert Academic Publishing |
| Release year | 2015 |
| Cover type | Softcover |
| EAN | 9783659626968 |