An Essential Knowledge Resource

If organizations are to be successful they must have well-qualified people to do competent work. The question is how can companies ensure that the people they hire can do the job right?

Performance-Based Certification is a groundbreaking book that offers employers a method for creating a performance-based certification program that is targeted to the needs of their specific organization. By using the certification approach outlined in this book and companion website, any organization can: Instill confidence that their employees, members, or suppliers are qualified to meet the needs of the customers; Ensure that their workforce is trained and competent to the job; Make the hiring process more cost effective and legally defendable and; Recognize the competency and consistency of their employees.

Step by step Judith Hale (an expert in evaluation and certification) explains how to design and implement an effective certification program. She describes why staff members are typically required to become certified and explains how to select an appropriate set of requirements for a particular program. In addition, the book contains instructions on how to manage the process in order to provide proper oversight and reveals how to deal with issues of appeals, recertification, and disclosures. Performance-Based Certification offers a variety of methods for accurately assessing knowledge, skills, and their ability to perform and includes valuable information on how to market, communicate, launch, and implement a winning certification program. In sync with the growing globalization of the marketplace, Hale describes how to modify or create new standards and assessment processes that can be used internationally.

Filled with handy checklists, tips, and guidelines, Performance-Based Certification clearly explores what others have done to certify field sales personnel, technical support staff, customer support staff, trainers, and computer technicians, third parties such as independent contractors, distributors, resellers, and others.

Once you've identified the need for a certification program, what's the next step? All of the answers are here!