Problem Management: An implementation guide for the real world - Michael G. Hall
-20% with code BOOKS
Shipping in 15-21 days
30-day return policy
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Based on the author's extensive experience and backed up by suggestions and ideas from other practitioners, this book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function, from proposition and justification of ... Full description
You May Also Like
TOP
If Anyone Builds It, Everyone Dies: Why Superhuman AI Would Kill Us All
Eliezer Yudkowsky, Nate Soares
-20% with code BOOKS
In stock at our supplier
TOP
How To Think About AI: A Guide For The Perplexed
-20% with code BOOKS
In stock at our supplier
TOP
Gödel, Escher, Bach: An Eternal Golden Braid
-20% with code BOOKS
In stock at our supplier
TOP
AI Engineering: Building Applications with Foundation Models
-20% with code BOOKS
In stock at our supplier
TOP
Empire of AI: Dreams and Nightmares in Sam Altman's OpenAI
-20% with code BOOKS
In stock at our supplier
TOP
The Rust Programming Language
Steve Klabnik, Carol Nichols, Chris Krycho
-20% with code BOOKS
In stock at our supplier
TOP
The Art of Game Design: A Book of Lenses
-20% with code BOOKS
In stock at our supplier
TOP
The Pragmatic Programmer: journey to mastery, 20th Anniversary Edition, 2/e: your journey to mastery, 20th Anniversary Edition
-20% with code BOOKS
In stock at our supplier
TOP
Python Crash Course: A Hands-On, Project-Based Introduction to Programming
-20% with code BOOKS
In stock at our supplier
TOP
HBR Guide to Generative AI for Managers
-20% with code BOOKS
In stock at our supplier
TOP
How to Talk to AI: (And How Not To)
-20% with code BOOKS
In stock at our supplier
TOP
Hackers. 25th Anniversary Edition: Heroes of the Computer Revolution
-20% with code BOOKS
In stock at our supplier
TOP
How Linux Works: What Every Superuser Should Know
-20% with code BOOKS
In stock at our supplier
TOP
Hands-On Large Language Models: Language Understanding and Generation
Maarten Grootendorst, Jay Alammar
-20% with code BOOKS
In stock at our supplier
TOP
Fundamentals of Software Architecture: A Modern Engineering Approach
-20% with code BOOKS
In stock at our supplier
TOP
Speak Data: Artists, Scientists, Thinkers, and Dreamers on How We Live Our Lives in Numbers
-20% with code BOOKS
In stock at our supplier
TOP
World of Warcraft Chronicle, Volume 2
-20% with code BOOKS
In stock at our supplier
TOP
Linux Basics for Hackers, 2nd Edition: Getting Started with Networking, Scripting, and Security in Kali
-20% with code BOOKS
In stock at our supplier
TOP
Deep Learning: Foundations and Concepts
Christopher M. Bishop, Hugh Bishop
-20% with code BOOKS
In stock at our supplier
Description
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Based on the author's extensive experience and backed up by suggestions and ideas from other practitioners, this book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function, from proposition and justification of the function to different ways of organising it. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses. 'Michael covers problem management from soup to nuts. Regardless of the maturity of your problem management process, this book will improve it. A must read!' Joseph Gallagher, Problem management thought leader -- 'This is essential reading for anyone who wants to take problem management seriously. I thoroughly recommend it.' James Bourgerie, Global Process Owner Problem Management, Computacenter --
More Information
| Author | Michael G. Hall |
|---|---|
| Publisher | BCS, The Chartered Institute for IT |
| Release year | 2014 |
| Cover type | Softcover |
| EAN | 9781780172415 |