Technical Knowledge for Service Advisors - Gregory Marchand
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Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems ... Full description
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Description
More Information
| Author | Gregory Marchand |
|---|---|
| Publisher | CreateSpace Independent Publishing Platform |
| Release year | 2015 |
| Cover type | Softcover |
| EAN | 9781507797624 |