The 11% Solution - Verena Somer
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You sold 'em once; can you sell 'em again? Most businesses lose 11% due to unhappy customers - and they don't even know it! Because the customers walk out the door - silently - never to return again (BTW - it cost 6 x's more to get a new customer than it does to keep an existing one). Is this happening at your place of business? Don't let those customers walk out the door, never to return. Keep 'em coming b ... Full description
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Description
More Information
| Author | Verena Somer |
|---|---|
| Publisher | CreateSpace Independent Publishing Platform |
| Release year | 2011 |
| Cover type | Softcover |
| EAN | 9781467940092 |