Understanding Reference Transactions - Matthew L. Saxton,John V. Richardson Jr.
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The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.
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Description
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.
More Information
| Author | Matthew L. Saxton, John V. Richardson Jr. |
|---|---|
| Publisher | Academic Press Inc |
| Release year | 2002 |
| Cover type | Hardcover |
| EAN | 9780125877800 |