Books by Klaus Schöfer
Customer Evaluations of Service Failure and Recovery Encounters
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To what extent is there evidence to suggest that the adoption of a marketing-led approach to business actually does improve organizational performance?
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Clinical Risk Management: What measures are available to hospital managers in order to control the frequency of clinical negligence claims and their ultimate cost? To what extent can they transfer that risk to others?
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Corporate Governance: A Contrast of the German system with that prevailing in the UK
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Customer Evaluations of Service Failure and Recovery Encounters
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Word-of-Mouth: Influences on the choice of Recommendation Sources
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Word-of-Mouth: Influences on the Choice of Recommendation Sources
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