Books by Léon-Paul de Rouw
Collaborative Business Design: Improving and innovating the design of IT-driven business services
Brian Johnson, Leon-Paul de Rouw
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Collaborative Business Design: The Fundamentals: Improving and innovating the design of IT-driven business services
Brian Johnson, Leon-Paul de Rouw
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The Universal Service Desk (USD): Implementing, controlling and improving service delivery
Brian Johnson, Léon-Paul de Rouw
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