Books by Robert Bacal
Perfect Phrases for Customer Service, Second Edition
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Perfect Phrases for Setting Performance Goals, Second Edition
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How to Manage Performance 24 Lessons for Improving Performance
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Defusing Hostile Customers Workbook (Third Edition2010) A Self-Instructional Workbook For Public Sector Employees
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If It Wasn't for the Customers I'd Really Like This Job Stop Angry, Hostile Customers Cold While Remaining Professional, Stress Free, Efficient and Cool as a Cucumber.
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The Busy Learner's Kit For Making Performance Management and Appraisal VALUABLE Walking The Path Together
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ImPerfect Phrases For Relationships 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead
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Building Bridges Between Home And School The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents
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Making Performance Management and Appraisal VALUABLE Walking The Path Together
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In stock at our supplier