Books by Robert E. Dugan
U.S. Government on the Web: Getting the Information You Need Third Edition
Peter Hernon, John A. Shuler, Robert E. Dugan
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Revisiting Outcomes Assessment in Higher Education
Peter Hernon, Robert E. Dugan, Candy Schwartz
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An Action Plan for Outcomes Assessment in Your Library
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Managing with Data Using ACRLMetrics and PLAmetrics
Peter Hernon, Robert E. Dugan, Joseph R. Matthews
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Assessing Service Quality Satisfying the Expectations of Library Customers, Third Edition
Peter Hernon, Ellen Altman, Robert E. Dugan
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Getting Started with Evaluation
Peter Hernon, Robert E. Dugan, Joseph R. Matthews
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