Books by W. Earl Sasser
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-20%
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Leonard A Schlesinger, James L Heskett, W Earl Sasser
€37.43
€46.79
-20% with code BOOKS
In stock at our supplier
-20%
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
W Earl Sasser, James L Heskett, Joe Wheeler
€40.51
€50.64
-20% with code BOOKS
In stock at our supplier
-20%
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
W Earl Sasser, Leonard A Schlesinger, James L Heskett
€40.51
€50.64
-20% with code BOOKS
In stock at our supplier
-20%
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)
W Earl Sasser, Leonard A Schlesinger, James L Heskett
€78.53
€98.16
-20% with code BOOKS
In stock at our supplier