Customer services
This category offers a comprehensive range of resources focused on customer services, covering essential strategies and best practices for enhancing client relationships and satisfaction. Perfect for business professionals and managers, these titles provide valuable insights into effective communication, problem-solving, and service excellence, helping organizations thrive in a competitive market.
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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
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42 Rules for Using AI in Your Contact Center: An overview of how artificial intelligence can improve your customer experience
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Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
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Closing the Service Gap: How to connect customers, employees and organisations
Yemisi Bolade-Ogunfodun, Lebene Richmond Soga, Benjamin Laker
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The Customer Science Handbook: Using Behavioral Insights to Create Breakthrough Customer Experiences
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
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The Jolt Effect: How High Performers Overcome Customer Indecision
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The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career
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AI for Customer Success: Automate Support, Retention & Loyalty Programs
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How to Handle "I'm Just Looking" in Car Sales: A Simple System to Turn Brush Offs Into Conversations
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Greeting Customers on the Car Lot: A Practical Guide for New and Experienced Car Salespeople
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Customer Relationship Management: Concepts, Applications and Technologies
Francis Buttle, Daniel D. Prior, Stan Maklan
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Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption
Thales S Teixeira, Greg Piechota
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The Transformation Economy: Guiding Customers to Achieve Their Aspirations
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The Great Customer Service on the Telephone
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Moscows Muslim Challenge: Soviet Central Asia
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New Service Development: Creating Memorable Experiences
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Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEOs True Story
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The Knock Your Socks Off Service Recovery
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Service Quality: New Directions in Theory and Practice
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A Paradigm of Customer Recovery: Customer Care from a Practical Approach
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The Heart of the Sale: Making the Customers Need to Buy the Key to Successful Selling
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The Effective Managers Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every
Edward D. Gagnon, Gregory D. Ward
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How to Improve Customer Service & Increase Profits
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A Simple Guide to Keep the Customer Happy and Healthy
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The Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
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So Youve Networked - Now What?: A Guide for Gaining and Retaining Clients
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Irresistible Businesses: Dazzling and Delighting Customers for Life!
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Category „Customer services“
In a rapidly evolving marketplace, understanding customer services is paramount for businesses aiming to thrive. This category delves into the essential strategies and practices that define customer service excellence, catering to entrepreneurs, managers, and anyone interested in enhancing their organizational interactions. Drawing from historical context, customer service has transitioned from simple transactional exchanges to a cornerstone of relationship-based engagement, reflecting a broader shift towards consumer-centric business models.
Books in this category explore various aspects of customer service, from foundational principles to advanced techniques that can be employed across different industries. Readers will find insights into building customer loyalty, effective communication strategies, and the importance of empathy in service delivery. Each title offers unique perspectives, ensuring that professionals can adapt learnings to their specific contexts, whether in retail, hospitality, or the digital space.
Moreover, mastering customer service can lead to significant benefits, such as improved customer retention, higher satisfaction rates, and ultimately, increased profitability. As companies focus more on their customers’ experiences, understanding the nuances and methodologies behind successful customer service practices becomes an invaluable asset.
This category features works by esteemed authors and industry leaders, each bringing their wealth of knowledge and experience to the table. By engaging with these texts, readers can tap into the collective expertise of various publishers who are committed to disseminating valuable information that supports growth in the business and management sectors.